Helping You and Your Customers Succeed Together Traversing today's communications technologies can feel like walking on the wing of an airplane: balancing online forums on the left, wikis on the right, social media all around. It's enough to throw you for a loop. We've got all this great technology for reaching out to our friends, colleagues, and customers. But how can we harness these technologies and make use of them for our benefit? 
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"Ric designed a fabulous site for me. With his experience and creativity he took my ideas and vision and turned them into web reality. I couldn't be more pleased." George Coyne - Parrot Tracks Studiowww.ParrotTracksStudio.com
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If you are a Product Manager without a User Assistance strategy, it might be time to start thinking about one. Often, product user assistance is the last thing on a Product or Development Manager's mind. You're trying to get a release out in time to capture your market before your competitor does, and the tech writer is working on the online help files that describe how to use the product interface. As far as you know, everything is going fine. |
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